Customer Support Executive (Non voice process)

CIEL HR; Bengaluru; On-site; INR 279,000 - 446,000; Full time

Job summary

CIEL HR in Bengaluru, India, is looking for a customer support professional to handle chat queries, provide accurate information, and ensure high-quality service. You will engage with customers, diagnose concerns, and guide users to solutions with a focus on a positive experience.

You will also update customer records, follow established processes, and coordinate with internal teams to resolve issues promptly while maintaining professional communication standards.

Responsibilities

• Handle customer queries and provide support through chat.
• Respond to customer concerns professionally and promptly.
• Resolve customer issues by providing accurate information and solutions.
• Maintain proper communication and customer service standards.
• Update customer information and interaction details in the system.
• Follow company processes and quality guidelines.
• Coordinate with internal teams when required to resolve customer issues.

Job description

Role & responsibilities

• Handle customer queries and provide support through chat.
• Respond to customer concerns professionally and promptly.
• Resolve customer issues by providing accurate information and solutions.
• Maintain proper communication and customer service standards.
• Update customer information and interaction details in the system.
• Follow company processes and quality guidelines.
• Coordinate with internal teams when required to resolve customer issues.