Customer Support Executive

Jeebly Technologies; Dadri; Sur place; INR 400 000 - 640 000; Plein temps

Résumé du poste

Jeebly Technologies in India is seeking a customer service leader to manage inbound and outbound calls, ensuring timely resolution and high customer satisfaction.

You will oversee SLA adherence, handle complaints professionally, and guide a team to meet targets during peak periods. This role requires strong English communication and teamwork in a fast-paced environment.

Qualifications

• 3–5 years of experience in a customer-centric role in an international BPO or call centre.
• Strong team management, negotiation and problem-solving skills.
• Excellent organizational skills with attention to detail.
• Excellent communication skills in English (verbal and written).
• Must be a strong team player, highly motivated and able to work under pressure during peak periods.
• Ability to review grant and contract documents for terms and conditions.

Responsabilités

• Handle outbound and inbound calls as the first point of contact for customers.
• Ensure service standards and SLAs are met and exceeded.
• Resolve customer complaints by clarifying issues and guiding to solutions, with follow-up.

Connaissances

Team management

Negotiation

Problem-solving

Attention to detail

English communication

Team player

Working under pressure

Contract review

Description du poste

Position Overview:

This role caters to outbound and inbound calls from our esteemed customers and clients. The customer service executives are the first point of contact and will be the face of the company. This role ensures that the queries are resolved in a timely manner to minimize customer dissatisfaction.

Efficient Customer support:

To ensure customers receive excellent and consistent customer service.

Ensure service standards and agreements are met and exceeded.

Execute all customer facing transactions in line with customer strategy resulting in higher satisfaction and timely delivery of services.

Meeting the SLAs

To ensure that the agreed Service Level Agreements are always met, under all circumstances which will further strengthen customer loyalty and return.

Complaint Resolution

Diffuse situations with dissatisfied customers by appeasing them in the most professional manner.

Resolve product or service problems by clarifying the customers complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.

Manage and address customer complaints and other ongoing and pending issues and escape issue to appointed point- of contact / senior staff whenever necessary.

Job Requirements / Desired skillset:

• 3-5 years of experience in a customer centric role in an international BPO or call centre.
• Strong team management negotiation and problem-solving skills
• Excellent organizational skills with attention to detail.
• Excellent communication skills both verbal and written in English .
• Must be a strong team player, highly motivated and able to work under pressure during peak periods.
• Ability to review grant and contract documents for terms and conditions.