Customer Support Executive

Electronic Product Services; Bengaluru Urban; On-site; INR 300,000 - 420,000; Full time

Job summary

Electronic Product Services seeks an organized professional to coordinate daily production plans with customers and internal teams, ensuring timely execution and clear communication on dispatches and delivery timelines.

The role involves handling documentation, invoicing, and order inquiries, while coordinating logistics and follow-ups to close orders efficiently. A graduate with 1–4 years of relevant experience is preferred.

Qualifications

• Graduate in any discipline.
• 1-4 years of experience in Customer Support, Customer Service, Sales Coordination, or Order Management.

Responsibilities

• Coordinate with customers on daily production plans, schedules, order requirements, and priorities.
• Work closely with the production team to ensure timely completion and execution of customer schedules.
• Provide customers with regular updates on production status, dispatch schedules, and delivery timelines.
• Plan inventory replenishment and coordinate customer pickup requirements to ensure smooth order fulfillment.
• Manage customer-related documentation, invoice corrections, order-related queries, and routine customer support activities.
• Review new customer requirements in coordination with internal teams to assess technical and operational feasibility.
• Arrange and coordinate logistics for material pickups, dispatches, and customer deliveries.
• Raise daily sales invoices in line with the production plan, dispatch schedule, and customer requirements.
• Maintain accurate records of customer orders, production schedules, dispatches, deliveries, invoices, and related documentation.
• Coordinate with other internal teams to ensure smooth end-to-end customer order execution.
• Follow up on pending orders, deliveries, documentation, and customer requirements to ensure timely closure.

Skills

Customer coordination

Communication skills

Order management

Education

Graduate in any discipline

Tools

MS Excel

Job description

Role & responsibilities

• Coordinate with customers on daily production plans, schedules, order requirements, and priorities.
• Work closely with the production team to ensure timely completion and execution of customer schedules.
• Provide customers with regular updates on production status, dispatch schedules, and delivery timelines.
• Plan inventory replenishment and coordinate customer pickup requirements to ensure smooth order fulfillment.
• Manage customer-related documentation, invoice corrections, order-related queries, and routine customer support activities.
• Review new customer requirements in coordination with internal teams to assess technical and operational feasibility.
• Arrange and coordinate logistics for material pickups, dispatches, and customer deliveries.
• Raise daily sales invoices in line with the production plan, dispatch schedule, and customer requirements.
• Maintain accurate records of customer orders, production schedules, dispatches, deliveries, invoices, and related documentation.
• Coordinate with other internal teams to ensure smooth end-to-end customer order execution.
• Follow up on pending orders, deliveries, documentation, and customer requirements to ensure timely closure.

Preferred candidate profile

• Graduate in any discipline.
• 1-4 years of experience in Customer Support, Customer Service, Sales Coordination, or Order Management.
• Good communication and customer coordination skills.
• Experience in production, dispatch, logistics, invoicing, or order processing preferred.
• Knowledge of MS Office, especially Excel.