Customer Support Executive

Accutech Packaging Pvt. Ltd.; Gujarat; On-site; INR 240,000 - 360,000; Full time

Benefits offered by this job

Transport service

PF

ESI

Bonus

Job summary

Accutech Packaging Pvt. Ltd. is seeking a detail-oriented back-office sales support executive in Gujarat.

You will manage customer communications, process sales orders in ERP, prepare quotations, and coordinate with sales, production, and quality teams to ensure timely responses. The role requires strong English communication, proficiency in MS Excel/Word, and experience with ERP systems. You will work with a small team, handling order processing, documentation, and follow-ups to ensure customer

Qualifications

• Strong written and verbal communication in English.
• Proficiency with email, MS Excel, Word, and ERP software.
• High attention to detail when entering Sales Orders and customer data.
• Experience in back-office sales support, customer service, order processing, or ERP operations preferred.

Responsibilities

• Handle customer communications via email, phone, and messages; categorize and route inquiries.
• Process customer Purchase Orders and enter Sales Orders in ERP; generate acknowledgements.
• Prepare and send quotations; follow up on quotes and coordinate with internal teams for revisions.
• Coordinate with suppliers and internal teams for artwork/files as needed.
• Maintain trackers for pending communications, quotations, orders, samples, and follow-ups.
• Support sales and customer support processes through accurate documentation.

Skills

Communication skills

MS Excel

MS Word

ERP software

Attention to detail

Follow-up

Coordination

Prioritization

Tools

ERP software

Job description

Objective

To provide back-office support for customers and the sales team by managing customer communications, processing sales orders, coordinating order acknowledgements, handling quotation communication and follow-ups, and ensuring customer queries are directed to the appropriate person or department for timely response.

Working with a team of 3 women in Customer Support Department.

Role & responsibilities

1. Customer Communication

• Monitor and respond to customer emails, messages, and phone calls as required.
• Read, understand, and categorize customer emails and queries.
• Coordinate with the relevant sales, production, quality, design, or other departments to obtain responses to customer queries.
• Ensure that customer communications are acknowledged and followed up until closure.
• Maintain professional and timely communication with customers.

2. Sales Order Processing

• Receive and review customer Purchase Orders
• Print and process customer POs as per the companys order-processing procedure.
• Create and enter Sales Orders in the ERP system accurately.
• Coordinate internally for order verification and approval where required.
• Send Order Acknowledgements to customers once the Sales Order has been booked and approved.
• Maintain proper records of customer POs, Sales Orders, and related documentation.

3. Quotation Support

• Prepare and send quotation emails to customers based on prices given by CSD team.
• Follow up with customers on quotations sent.
• Coordinate with the relevant internal team when clarification or revision of a quotation is required.

4. Supplier & Artwork Coordination

• Send approved plate and die files to fixed suppliers via email.
• Ensure that the correct files and instructions are sent to the appropriate supplier.
• Follow up internally or with suppliers where required.

5. Coordination & Follow-Up

• Follow up with relevant departments on pending customer queries and requirements.
• Escalate important or delayed customer issues to the appropriate person.
• Maintain trackers and records for pending communications, quotations, orders, sample requests, and follow-ups.
• Support the sales and customer support process through accurate documentation and timely coordination.

6. General Responsibilities

• Ensure accuracy in all ERP entries, emails, quotations, and customer documentation.
• Maintain organized electronic and physical records where required.
• Follow company procedures and systems for order processing and customer communication.
• Perform other customer support, sales coordination, and back-office activities assigned by management.

Preferred candidate profile

• Female candidate preferred (full team is women only)
• Good written and verbal communication skills (English typing and reading)
• Strong ability to understand and interpret customer emails and requests.
• Comfortable with email, MS Excel, Word, and ERP software.
• High attention to detail, particularly while entering Sales Orders and customer information.
• Strong follow-up and coordination skills.
• Ability to prioritize multiple customer requests and pending tasks.
• Professional and customer-oriented approach.
• Experience in back-office sales support, customer service, order processing, or ERP operations will be preferred.

Perks and benefits

• Transport service
• PF
• ESI
• Bonus