Customer Service Executive

AP Management Consultants; Chennai District; On-site; INR 250,000 - 400,000; Full time

Job summary

AP Management Consultants in Chennai, India, is seeking a customer service/coordinator to handle inbound inquiries, process orders, coordinate with the factory, and maintain CRM records. The role emphasizes timely dispatches, accurate reporting, and building strong customer relationships.

The ideal candidate is a graduates with 0–2 years of experience, proficient in English with good MS Excel skills, and a calm, service-oriented attitude.

Qualifications

• Graduate in any discipline; freshers welcome.
• 0–2 years in customer service or related roles.
• Strong English verbal and written communication.
• Proficient in MS Excel for reports and trackers.
• Organised, patient, team player with multitasking ability.

Responsibilities

• Attend inbound calls, emails, and messages; respond courteously.
• Enter customer orders; share confirmations.
• Coordinate with factory teams on material availability.
• Plan and coordinate day-to-day dispatches with factory/dispatch teams.
• Maintain daily customer reports, trackers and order status.
• Prepare reports for management with up-to-date data.
• Follow up on pending orders and documentation; inform customers.
• Log and escalate complaints; ensure timely resolution.
• Maintain customer records in CRM.
• Build long-term customer relationships through service.

Skills

English communication

Hindi (advantage)

Education

Graduation in any discipline

Tools

MS Excel

Job description

Key Responsibilities

• Attend to inbound calls, emails and messages from customers, and respond courteously and promptly.
• Receive, verify and enter customer orders into the system accurately, and share order confirmations.
• Coordinate closely with the factory teams to confirm raw material availability and flag any shortages that could affect customer orders.
• Plan and coordinate the day& dispatches with the factory and dispatch teams to ensure timely delivery to customers.
• Build and maintain daily customer reports and trackers order status, pending orders, dispatch schedules and complaints.
• Prepare and update key reports for management in an agile manner, sharing accurate, up-to-date information whenever requested.
• Follow up on pending orders and documentation, and keep customers informed of progress.
• Handle customer complaints and queries, log them, and escalated to the concerned team for timely resolution.
• Maintain and update customer records, contact details and interaction history in the CRM / register.
• Build and maintain positive, long-term relationships with customers through consistent service.

Candidate Profile

• Graduate in any discipline; freshers are welcome to apply.
• 0-2 years of experience in customer service, tele-calling, sales coordination, back-office or a similar customer-facing role.
• Good verbal and written communication skills in English; Hindi is an added advantage.
• Comfortable with computers, with good working knowledge of MS Excel for building and maintaining reports and trackers; willingness to learn the company& ERP / CRM system.
• Pleasant, patient and service-oriented attitude, with the ability to stay calm under pressure.
• Well organised, detail-oriented and able to manage multiple enquiries at once.
• A team player who is reliable, punctual and willing to learn.