Customer Support Executive

Narayana One Health (NOH); Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Narayana One Health (NOH) is seeking a proactive Customer Support/Service Coordinator to manage appointments, home delivery, and diagnostics-related requests in Bengaluru. The role requires coordinating with medical teams, logistics, and operations to ensure timely service delivery and accurate data entry across systems.

The ideal candidate has a Graduate degree, strong communication and organizational skills, and the ability to multitask in a dynamic healthcare environment.

Qualifications

• Graduate with any field and willingness to learn healthcare services.
• Strong organizational abilities and high attention to detail in processing requests.
• Effective written and verbal communication to liaise with customers and internal teams.
• Ability to manage multiple tasks and meet deadlines in a fast-paced setting.
• Proficiency with CRM tools and related customer-service technologies.

Responsibilities

• Receive and process incoming customer requests related to appointments, home delivery, and diagnostics.
• Collaborate with medical, logistics, and operations teams for timely service delivery.
• Coordinate appointments, consultations, and follow-ups based on customer needs.
• Act as liaison between customers and internal departments to ensure clear communication.
• Monitor service delivery timelines and elevate delays to relevant teams.
• Assist in resolving general customer inquiries with accurate guidance.
• Maintain organized tracking of customer requests and ensure data accuracy in systems.
• Continuously update customer records and contribute to process improvements.
• Identify areas to enhance operational efficiency through practical suggestions.

Skills

Organizational skills

Attention to detail

Communication skills

Multi-tasking

CRM software

Team player

Empathy

Adaptability

Customer support experience

Education

Graduate (any field)

Tools

CRM software

Job description

Role & responsibilities

• Receive and process incoming customer requests related for appointments, home delivery of services such as Diagnostics, medicine delivery etc.
• Collaborate with internal teams, including medical professionals, logistics, and operations, to ensure timely and accurate service delivery.
• Coordinate appointments, consultations, and any necessary follow-up procedures based on customer needs.
• Act as a liaison between customers and internal departments, ensuring effective communication and efficient problem-solving.
• Monitor service delivery timelines and elevate any potential delays or issues to the appropriate teams.
• Assist in managing and resolving general customer inquiries and requests, providing accurate information and guidance.
• Maintain an organized system for tracking and managing customer requests, ensuring no detail is overlooked. Use available tools for the same.
• Continuously update customer records and ensure accurate data entry into our systems.
• Contribute to process improvement initiatives, identifying areas where operational efficiency can be enhanced.

Preferred candidate profile

• Graduate (any field)
• Strong organizational skills and attention to detail, ensuring accuracy in processing customer requests.
• Effective communication skills, both written and verbal, to liaise between customers and internal teams.
• Ability to manage multiple tasks and prioritize responsibilities to meet deadlines.
• Proficiency in using customer relationship management (CRM) software and other relevant tools.
• Strong team player with the ability to collaborate and work cross-functionally.
• Empathetic and customer-centric approach to problem-solving.
• Adaptability to a dynamic work environment and willingness to learn about healthcare services.
• Previous experience in customer support, service coordination, or related roles is preferred.