Post Sales Coordinator

Bacancy Technology Inc; Ahmedabad District; On-site; INR 300,000 - 600,000; Full time

Job summary

Bacancy Technology Inc in Ahmedabad, India is hiring for a role in Sales Coordination, responsible for managing sales orders, coordinating with production and dispatch teams, and handling customer onboarding and invoicing. The ideal candidate should be a graduate with strong communication skills and ability to manage multiple tasks.

Freshers are welcome while those with experience in related fields are preferred. The position requires good knowledge of MS Excel and basic ERP skills.

Qualifications

• Freshers are welcome to apply.
• Candidates with 1–2 years of experience in Sales Coordination, Operations Coordination, Order Management, Back Office Operations, or Customer Support will be preferred.

Responsibilities

• Create and manage Sales Orders in ERP.
• Coordinate with the production team for order planning and execution.
• Coordinate with dispatch and logistics teams for material movement.
• Track RMA cases from initiation to closure.
• Prepare daily, weekly, and monthly reports.
• Coordinate with Sales, Production, Dispatch, Service, and Finance teams.

Skills

Good communication and coordination skills

Strong follow-up and stakeholder management abilities

Good knowledge of MS Excel

Basic ERP experience

Strong attention to detail and process orientation

Ability to manage multiple activities simultaneously

Education

Any Graduate (B.Com, BBA, BCA, B.Sc., BE/B.Tech, MBA, or equivalent)

Job description

• Create and manage Sales Orders (SO) in ERP.
• Verify customer Purchase Orders (POs) and commercial details.
• Ensure timely processing and execution of customer orders.
• Maintain order records and documentation.

Production Planning Coordination

• Coordinate with the production team for order planning and execution.
• Track production schedules against customer commitments.
• Follow up internally to ensure timely order readiness.

Dispatch Coordination

• Coordinate with dispatch and logistics teams for material movement.
• Track dispatch schedules and delivery status.
• Share dispatch updates with internal teams and customers as required.

Invoicing & Collections

• Coordinate with the finance team for invoice generation.
• Track invoice status and customer payments.
• Follow up on outstanding payments and collections.
• Maintain collection trackers and payment records.

Customer Onboarding & Documentation

• Create customer masters in ERP.
• Maintain customer records and documentation.
• Ensure all customer-related documents are updated and available.

RMA & Service Coordination

• Track RMA (Return Material Authorization) cases from initiation to closure.
• Coordinate with customers, service teams, and internal stakeholders regarding returned products.
• Follow up on repair, replacement, and warranty claims.
• Maintain RMA records, status updates, and closure reports.

Reporting & MIS

• Prepare daily, weekly, and monthly reports.
• Maintain order status, dispatch status, invoicing, collection, and RMA trackers.
• Support management with sales and operations MIS reports.

Internal Coordination

• Coordinate with Sales, Production, Dispatch, Service, and Finance teams.
• Ensure seamless execution of customer orders from order receipt to payment collection.
• Support process improvement and operational efficiency initiatives.

Desired Skills

• Good communication and coordination skills.
• Strong follow-up and stakeholder management abilities.
• Good knowledge of MS Excel.
• Basic ERP experience will be an added advantage.
• Strong attention to detail and process orientation.
• Ability to manage multiple activities simultaneously.

Qualification

• Any Graduate (B.Com, BBA, BCA, B.Sc., BE/B.Tech, MBA, or equivalent).
• Freshers are welcome to apply.
• Candidates with 1–2 years of experience in Sales Coordination, Operations Coordination, Order Management, Back Office Operations, or Customer Support will be preferred.