Crm Executive

Precident Private Limited; Faridabad District; On-site; INR 300,000 - 420,000; Full time

Job summary

Precident Private Limited in Haryana, India, is seeking a customer support professional to manage orders end-to-end, from enquiry to dispatch, and to coordinate with sales, production, dispatch and accounts. The role requires strong English communication, Excel skills, and experience with CRM/ERP systems, with office-based work.

You will maintain CRM records, prepare reports, and ensure timely follow-ups with customers.

Qualifications

• 2-3 years of relevant experience in CRM, customer support, order management, or similar roles.
• Excellent verbal and written English communication skills.
• Proficient in MS Excel with basic reporting abilities.
• Experience with CRM/ERP software preferred.
• Strong customer handling and follow-up skills.
• Good coordination and communication with internal teams.
• Ability to manage multiple orders, queries and follow-ups efficiently.
• Work from office; candidate should be comfortable reporting to office.
• Professional, organised and detail-oriented approach.
• Female candidates preferred.

Responsibilities

• Handle customer orders from enquiry to dispatch.
• Communicate with customers regarding orders, availability, delivery and other requirements.
• Handle customer queries and coordinate for timely resolution.
• Prepare and coordinate billing / invoices.
• Regular follow-up with customers for pending orders, payments and other requirements.
• Coordinate with Sales, Production, Dispatch and Accounts teams.
• Maintain customer records and update CRM/ERP regularly.
• Prepare daily/weekly reports related to orders, enquiries and customer follow-ups.
• Track order status and ensure timely communication with customers.
• Handle day-to-day customer correspondence through email and phone.
• Maintain proper documentation and records.

Skills

CRM experience

Excellent English communication

Customer handling

Coordination

Tools

MS Excel

CRM/ERP software

Job description

Key Responsibilities

• Handle customer orders from enquiry to dispatch.
• Communicate with customers regarding orders, availability, delivery and other requirements.
• Handle customer queries and coordinate for timely resolution.
• Prepare and coordinate billing / invoices.
• Regular follow-up with customers for pending orders, payments and other requirements.
• Coordinate with Sales, Production, Dispatch and Accounts teams.
• Maintain customer records and update CRM/ERP regularly.
• Prepare daily/weekly reports related to orders, enquiries and customer follow-ups.
• Track order status and ensure timely communication with customers.
• Handle day-to-day customer correspondence through email and phone.
• Maintain proper documentation and records.

Candidate Requirements

• 2-3 years of relevant experience in CRM, customer support, order management or a similar role.
• Excellent verbal and written English communication skills.
• Good working knowledge of MS Excel and basic reporting.
• Experience with CRM / ERP software will be preferred.
• Strong customer handling and follow-up skills.
• Good coordination and communication skills with internal teams.
• Ability to manage multiple orders, queries and follow-ups efficiently.
• Work from Office candidate should be comfortable working from the office.
• Professional, organised and detail-oriented approach.
• Female candidates preferred.