Customer Support Executive

Superplum; Delhi; On-site; INR 300,000 - 600,000; Full time

Job summary

Superplum is looking for a Customer Support Executive in Delhi, India. The role involves managing customer queries and complaints, processing information, and maintaining a database of orders and feedback. Candidates should possess strong communication skills, CRM familiarity, and customer support experience. A high school diploma is required, with a preference for graduates. The position offers insight into B2C and B2B customer interactions and supports growth in a dynamic company environment.

Qualifications

• Any Graduate/MBA Regular Preferred
• 0-3 Years of Experience
• Strong customer orientation and adaptability.

Responsibilities

• Manage orders from B2C Shopify and coordinate deliveries.
• Solve queries and maintain complaint database.
• Lead generation for B2B clients.
• Manage order and delivery database for B2C customers.
• Take feedback from B2C and B2B customers.
• Handle customer interactions over WhatsApp, email, and phone.

Skills

Customer support experience

Strong phone contact handling skills

Excellent communication skills

Problem-solving skills

Multitasking and time management

Education

High school diploma

College degree

Tools

CRM systems

Job description

Qualifications

Any Graduate/MBA Regular Preferred

Experience

0-3 Years

Job Description

The Customer Support Executive is responsible for managing customer queries and complaints. They interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.

Responsibilities

• Manage orders from B2C Shopify and coordinate with DC team for timely delivery
• Solve customer queries and maintain customer complaint database
• Lead generation for B2B clients (corporates, restaurants, etc)
• Manage order and delivery database for B2C customers
• Take feedback from B2C and B2B customers for our products
• Manage customer interaction over WhatsApp, email and phone for both B2B and B2C

Requirements

• High school diploma or equivalent; a college degree is preferred.
• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multitask, prioritize, and manage time effectively.
• Problem-solving skills and the ability to think analytically.