Tech Support Specialist

Levi Strauss; Bengaluru; On-site; INR 550,000 - 900,000; Full time

Job summary

Levi Strauss in Bengaluru is seeking a technical support specialist to assist customers by phone, email or chat. You will troubleshoot complex issues, collaborate with internal teams to implement effective solutions, and build strong product knowledge.

You will create and maintain technical documentation and training materials and participate in ongoing training to advance your skills.

Responsibilities

• Provide technical assistance and support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues related to our products and services.
• Collaborate with internal teams to identify and implement solutions for customer complaints.
• Develop and maintain comprehensive knowledge of our products and services.
• Create and maintain technical documentation and training materials.
• Participate in ongoing training and professional development to enhance technical skills.

Job description

• Provide technical assistance and support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues related to our products and services.
• Collaborate with internal teams to identify and implement solutions for customer complaints.
• Develop and maintain comprehensive knowledge of our products and services.
• Create and maintain technical documentation and training materials.
• Participate in ongoing training and professional development to enhance technical skills.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.