Customer Support Professional

Greatlink; Pune District; On-site; INR 300,000 - 420,000; Full time

Job summary

Greatlink in Pune, Maharashtra is seeking a customer support professional to respond to inquiries and resolve issues promptly, while maintaining high product knowledge to assist users.

The role requires strong problem-solving skills, collaboration with internal teams to enhance customer experience, and the ability to identify upsell or cross-sell opportunities, delivering courteous, effective service from the Pune office.

Responsibilities

• Respond to customer inquiries
• Resolve issues professionally and promptly
• Provide accurate information about products or services to customers
• Use problem-solving skills to address complex customer complaints
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience
• Maintain high product knowledge to effectively support customers
• Identify opportunities to upsell or cross-sell products or services to existing customers

Job description

• Respond to customer inquiries and resolve issues professionally and promptly.
• Provide accurate information about products or services to customers.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain high product knowledge to effectively support customers.
• Identify opportunities to upsell or cross-sell products or services to existing customers.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.