Customer Support & Business Development Executive

Caliber Organisation; Mumbai; On-site; INR 300,000 - 600,000; Full time

Job summary

Caliber Organisation in Mumbai is seeking a motivated professional to manage customer support activities and contribute to business development initiatives. You will engage with customers, generate leads, follow up, and develop new business opportunities.

The ideal candidate should be comfortable interacting with customers, identifying opportunities, and driving growth through effective communication and relationship building.

Qualifications

• Prior experience in customer support or sales preferred.
• Excellent communication and interpersonal skills.
• Ability to generate leads and follow up with prospects.

Responsibilities

• Handle customer inquiries and provide solutions.
• Identify potential business opportunities from customer interactions.
• Generate leads through various channels including cold calling and referrals.
• Contact prospective customers and explain company offerings.
• Schedule discussions and meetings with potential clients.
• Follow up with leads and maintain the sales pipeline.
• Build and maintain professional customer relationships.
• Coordinate with internal teams for customer requirements.
• Prepare sales and customer interaction reports.
• Support business development activities and target achievement.

Skills

Customer support

Lead generation

Cold calling

Client relationship management

Sales pipeline management

Job description

Job Summary

• We are hiring a motivated professional to manage customer support activities while contributing to business development initiatives.
• The ideal candidate should be comfortable interacting with customers, generating leads, conducting follow-ups, and developing new business opportunities.

Key Responsibilities:

• Handle customer enquiries and provide appropriate solutions.
• Identify potential business opportunities from customer interactions.
• Generate leads through cold calling, references, databases, and online channels.
• Contact prospective customers and explain company offerings.
• Schedule discussions and meetings with potential clients.
• Follow up with leads and maintain the sales pipeline.
• Build and maintain professional customer relationships.
• Coordinate with internal teams for customer requirements.
• Prepare sales and customer interaction reports.
• Support business development activities and target achievement.