Customer Relationship & Support Executive

Caliber Organisation; Mumbai; On-site; INR 300,000 - 420,000; Full time

Job summary

Caliber Organisation is seeking a Customer Relationship & Support Executive in Mumbai to manage customer communication, client coordination, B2B lead generation, MIS reporting and general administrative tasks.

The ideal candidate should possess strong communication skills, a customer-oriented approach, and a pleasing personality to build lasting corporate relationships with clients.

Qualifications

• Excellent communication and interpersonal skills.
• Customer-focused with a pleasing personality.
• Ability to handle inbound/outbound calls and coordinate with teams.

Responsibilities

• Manage inbound and outbound customer calls professionally.
• Understand customer requirements and provide appropriate assistance.
• Resolve customer queries and coordinate with relevant internal departments.
• Maintain regular follow-ups with customers to ensure timely resolution.
• Make cold calls to prospective corporate clients for B2B business development.
• Generate qualified leads through telephone calls and client follow-ups.
• Coordinate with internal teams for smooth execution of customer requirements.
• Maintain customer information and update the online system regularly.
• Prepare monthly MIS reports covering customer and business-related activities.
• Analyse MIS data and provide relevant observations to management.
• Maintain records, databases and necessary documentation.
• Assist in routine office administration and coordination.
• Support preparation of presentations and business reports.
• Maintain a professional relationship with customers and corporate clients.

Skills

Communication skills

Customer oriented

Pleasant personality

Job description

Job Overview

• An excellent opportunity for a Customer Relationship & Support Executive to manage customer communication, client coordination, B2B lead generation, MIS reporting and administrative activities.
• The ideal candidate should have a pleasing personality, strong communication skills and a customer-oriented approach.

Key Responsibilities:

• Manage inbound and outbound customer calls professionally.
• Understand customer requirements and provide appropriate assistance.
• Resolve customer queries and coordinate with relevant internal departments.
• Maintain regular follow-ups with customers to ensure timely resolution.
• Make cold calls to prospective corporate clients for B2B business development.
• Generate qualified leads through telephone calls and client follow-ups.
• Coordinate with internal teams for smooth execution of customer requirements.
• Maintain customer information and update the online system regularly.
• Prepare monthly MIS reports covering customer and business-related activities.
• Analyse MIS data and provide relevant observations to management.
• Maintain records, databases and necessary documentation.
• Assist in routine office administration and coordination.
• Support preparation of presentations and business reports.
• Maintain a professional relationship with customers and corporate clients.