Customer Support & Business Coordination Executive

Caliber Organisation; Mumbai; On-site; INR 280,000 - 480,000; Full time

Job summary

Caliber Organisation in Mumbai is seeking a dynamic Customer Support & Business Coordination Executive to manage customer communication while supporting business development, corporate client coordination, MIS reporting, online system management and office administration.

You will handle customer calls, coordinate with internal teams, maintain CRM, conduct cold calling for leads, prepare MIS reports, and assist with day-to-day admin duties.

Qualifications

• Experience in customer support and business coordination.
• Strong communication and coordination skills.

Responsibilities

• Manage customer calls and provide prompt assistance with queries.
• Coordinate with internal teams to resolve customer requirements.
• Maintain regular communication with customers and prospects.
• Conduct cold calling and outbound calling for lead generation.
• Identify and follow up with corporate/B2B prospects.
• Support business development and client acquisition activities.
• Coordinate customer and corporate meetings.
• Update customer details, activities and follow-ups in the online system/CRM.
• Prepare monthly MIS reports and analyse business/customer data.
• Maintain accurate records and documentation.
• Assist with day-to-day office administration.
• Handle emails, correspondence and customer follow-ups.
• Prepare information and presentations for customer/client meetings.

Job description

Job Summary

• We are looking for a dynamic Customer Support & Business Coordination Executive to manage customer communication while supporting business development, corporate client coordination, MIS reporting, online system management and office administration.

Key Responsibilities

• Manage customer calls and provide prompt assistance with queries.
• Coordinate with internal teams to resolve customer requirements.
• Maintain regular communication with customers and prospects.
• Conduct cold calling and outbound calling for lead generation.
• Identify and follow up with corporate/B2B prospects.
• Support business development and client acquisition activities.
• Coordinate customer and corporate meetings.
• Update customer details, activities and follow-ups in the online system/CRM.
• Prepare monthly MIS reports and analyse business/customer data.
• Maintain accurate records and documentation.
• Assist with day-to-day office administration.
• Handle emails, correspondence and customer follow-ups.
• Prepare information and presentations for customer/client meetings.