Customer Support Executive

Kotak Mahindra Bank; Mumbai; On-site; INR 400,000 - 700,000; Full time

Job summary

Kotak Mahindra Bank in Mumbai is seeking a customer-facing role focused on social media escalations. You will handle queries via email, letters, and calls while maintaining high service standards and building rapport with customers.

The ideal candidate is internet-savvy with strong verbal and written communication skills, and a collaborative, proactive approach.

Qualifications

• Minimum 2-4 years experience in handling social media escalations - Understanding of call center industry an advantage
• Excellent communication skills Verbal & Written
• Be internet-savvy and active on social media
• Should be able to use social media tones
• Be confident, learnable with a positive can-do attitude and integrity
• Team player, collaborative, self-motivated with ability to establish rapport quickly

Responsibilities

• Handle customer queries and complaints through Emails, Letters and calls.
• Maintain strong customer communication and service standards.
• Should be internet-savvy and active on social media.

Skills

Customer handling

Social media

Communication skills

Verbal communication

Written communication

Social media etiquette

Team player

Rapport building

Self-motivation

Job description

• Graduate
• Handle customer queries and complaint through Emails, Letters and calls.
• Maintain Strong Customer Communication and service standard.
• Should be internet-savvy and active on social media.
• Should be able to use social media tones.
• Minimum 2-4 years experience in handling social media escalations - Understanding of call center industry an advantage
• Excellent communication skills Verbal & Written
• Good listening skills and strong communication abilities.
• Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
• Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers.

Preferred candidate profile