Customer Support Team

Printo; Chennai District; On-site; INR 300,000 - 520,000; Full time

Job summary

Printo is seeking a Customer Support Executive in Chennai to manage customer interactions and resolve queries efficiently. The role emphasizes a customer-first approach, clear communication, and seamless coordination with internal teams.

The ideal candidate will handle queries, coordinate with vendors and production for order updates, and maintain professional customer communication to ensure high satisfaction levels.

Qualifications

• Minimum 1+ years of experience in customer support or a similar role.
• Strong verbal and written communication skills.
• Good interpersonal and customer handling skills.
• Ability to multitask and coordinate with multiple stakeholders.
• Strong problem-solving and analytical skills.
• Basic knowledge of handling customer calls and CRM tools is an added advantage.

Responsibilities

• Handle inbound and outbound calls to assist customers with their queries and concerns.
• Provide prompt and effective resolutions while ensuring high customer satisfaction.
• Understand customer requirements and offer appropriate solutions.
• Coordinate with vendors and the production team for order-related updates and issue resolution.
• Maintain clear and professional communication with customers at all times.
• Track, follow up, and close customer queries within defined timelines.
• Build and maintain positive relationships with customers.

Skills

Communication skills

Customer handling

Problem solving

Coordination

Team player

CRM tools

Tools

CRM tools

Job description

Job Summary

We are looking for a Customer Support Executive with strong communication skills and a customer-first approach. The ideal candidate will be responsible for handling customer interactions, resolving queries efficiently, and coordinating with internal and external teams to ensure a seamless customer experience.

Job Title

Customer Support Executive

Experience

1+ Years

Location

Chennai

Requirements

• Minimum 1+ years of experience in Customer Support or a similar role
• Strong verbal and written communication skills
• Good interpersonal and customer handling skills
• Ability to multitask and coordinate with multiple stakeholders
• Strong problem‑solving and analytical skills
• Basic knowledge of handling customer calls and CRM tools is an added advantage

Key Responsibilities

• Handle inbound and outbound calls to assist customers with their queries and concerns
• Provide prompt and effective resolutions while ensuring high customer satisfaction
• Understand customer requirements and offer appropriate solutions
• Coordinate with vendors and the production team for order‑related updates and issue resolution
• Maintain clear and professional communication with customers at all times
• Track, follow up, and close customer queries within defined timelines
• Build and maintain positive relationships with customers

Preferred Skills

• Ability to handle pressure and manage time effectively
• Proactive approach to identifying and resolving issues
• Team player with a positive attitude
• Skills: communication skills,solving queries,proactive customer service,customer experience,coordination,escalation handling,customer support