Outbound Customer support Executive

wroots global pvt ltd; Karnataka; On-site; INR 200,000 - 280,000; Full time

Job summary

Wroots Global Pvt Ltd in Karnataka, India is seeking an Outbound Customer Support Executive to join our team. The ideal candidate will deliver clear, courteous communication and provide top-notch service to customers over the phone.

Key duties include handling outbound calls, resolving queries, sharing product information, upsell opportunities, maintaining records, and collaborating with internal teams to resolve issues.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and meet targets.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to build rapport with customers over the phone.
• Strong attention to detail and organizational skills.

Responsibilities

• Handle outbound calls to customers, resolve their queries and concerns professionally.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers through effective communication.
• Identify opportunities to upsell or cross-sell products or services.
• Maintain records of customer interactions and transactions.
• Collaborate with internal teams to resolve complex customer issues.

Skills

Excellent communication

Interpersonal skills

Fast-paced work

Problem-solving

Computer skills

Rapport building on phone

Job description

We are looking for a skilled Outbound Customer Support Executive to join our team. The ideal candidate will have excellent communication skills and the ability to provide top-notch customer service.

Roles and Responsibility

• Handle outbound calls to customers, resolve their queries and concerns professionally.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers through effective communication.
• Identify opportunities to upsell or cross-sell products or services.
• Maintain records of customer interactions and transactions.
• Collaborate with internal teams to resolve complex customer issues.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and meet targets.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to build rapport with customers over the phone.
• Strong attention to detail and organizational skills.