Customer Success Manager ( Freelancer)

Soul Ai; Mumbai; Remote; INR 600,000 - 1,000,000; Full time

Job summary

Soul Ai is looking for a Customer Success Manager to build strong relationships with clients and ensure they extract maximum value from our products. You will onboard customers, deliver training, resolve issues, and advocate for client needs across product and sales teams.

You will monitor health metrics, identify improvement opportunities, and collaborate with cross-functional teams to drive success. This remote role offers flexible hours and a dynamic, client-focused environment.

Qualifications

• Experience in customer success or similar role.
• Excellent communication, problem-solving, and relationship-building skills.
• Knowledge of customer success metrics and tools (CRM software).
• Ability to work cross-functionally with product, engineering, and sales teams.

Responsibilities

• Manage customer relationships and ensure satisfaction with our products/services.
• Onboard new customers and provide training and support.
• Act as the customer's advocate, resolving issues and recommending solutions.
• Monitor customer health metrics and identify opportunities for improvement.
• Collaborate with product and sales teams to ensure customer needs are met.

Skills

Customer success

Account management

Communication

CRM software

Cross-functional collaboration

Education

Bachelor's degree

Tools

Salesforce

Job description

As a Customer Success Manager, you will build relationships with clients to ensure they are getting the most value from our products. You will work closely with customers to resolve issues, provide training, and help them achieve their goals.

Key Responsibilities:

• Manage customer relationships and ensure satisfaction with our products/services
• Onboard new customers and provide training and support
• Act as the customers advocate, resolving issues and recommending solutions
• Monitor customer health metrics and identify opportunities for improvement
• Collaborate with product and sales teams to ensure customer needs are met

Key Qualifications:

• Experience in customer success, account management, or a similar role
• Excellent communication, problem-solving, and relationship-building skills
• Knowledge of customer success metrics and tools (eg, CRM software)
• Ability to work cross-functionally with product, engineering, and sales teams
• Flexible hours
• Remote opportunity

NOTE: Pay will vary by project and typically is up to Rs

Location-Delhi NCR,Bangalore,Chennai,Pune,Kolkata,Ahmedabad,Mumbai,Hyderabad