Customer Success Manager

Soul Ai; Gurugram District; Vor Ort; INR 600.000 - 1.000.000; Vollzeit

Zusammenfassung

Soul Ai is seeking a Customer Success Manager to build strong relationships with clients and maximize value from our products. You will onboard customers, deliver training, resolve issues, and advocate for customer needs across product and sales teams.

In this role, you will monitor health metrics, drive customer satisfaction, and collaborate with cross-functional teams to ensure outcomes align with customer goals across India locations including Mumbai, Delhi/NCR, Bengaluru, Kolkata, Chennai,

Qualifikationen

• Experience in customer success, account management, or a similar role.
• Excellent communication, problem-solving, and relationship-building skills.
• Knowledge of customer success metrics and tools (e.g. CRM software).
• Ability to work cross-functionally with product, engineering, and sales teams.

Aufgaben

• Manage customer relationships and ensure satisfaction with our products/services.
• Onboard new customers and provide training and support.
• Advocate for customers, resolve issues and recommend solutions.
• Monitor customer health metrics and identify opportunities for improvement.
• Collaborate with product and sales teams to ensure customer needs are met.

Kenntnisse

Customer success experience

Account management experience

Communication skills

Problem-solving

Relationship-building

Cross-functional collaboration

Tools

CRM software

Jobbeschreibung

As a Customer Success Manager, you will build relationships with clients to ensure they are getting the most value from our products. You will work closely with customers to resolve issues, provide training, and help them achieve their goals.

Key Responsibilities

• Manage customer relationships and ensure satisfaction with our products/services
• Onboard new customers and provide training and support
• Act as the customers advocate, resolving issues and recommending solutions
• Monitor customer health metrics and identify opportunities for improvement
• Collaborate with product and sales teams to ensure customer needs are met

Key Qualifications

• Experience in customer success, account management, or a similar role
• Excellent communication, problem-solving, and relationship-building skills
• Knowledge of customer success metrics and tools (e. g. , CRM software)
• Ability to work cross-functionally with product, engineering, and sales teams.

Locations : Mumbai, Delhi / NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune, India