Customer Success Manager

Soul Ai; Delhi; In loco; INR 900.000 - 1.500.000; Tempo pieno

Descrizione del lavoro

Soul Ai is seeking a Customer Success Manager to build enduring relationships with clients and ensure they derive maximum value from our products. You will onboard new customers and provide training to help them achieve their goals.

In this role you will monitor health metrics, resolve issues, and advocate for customers. You will collaborate with product, sales, and engineering teams across India to drive adoption and retention.

Competenze

• Experience in customer success, account management, or a similar role.
• Excellent communication, problem-solving, and relationship-building skills.
• Knowledge of customer success metrics and CRM tools.
• Ability to work cross-functionally with product, engineering, and sales teams.

Mansioni

• Manage customer relationships and ensure satisfaction with our products/services
• Onboard new customers and provide training and support
• Advocate for customers, resolve issues, and propose solutions
• Monitor customer health metrics and identify opportunities for improvement
• Collaborate with product and sales teams to meet customer needs

Conoscenze

Customer success

Account management

Communication

Relationship-building

Cross-functional collaboration

Strumenti

CRM software

Descrizione del lavoro

As a Customer Success Manager, you will build relationships with clients to ensure they are getting the most value from our products. You will work closely with customers to resolve issues, provide training, and help them achieve their goals.

Key Responsibilities

• Manage customer relationships and ensure satisfaction with our products/services
• Onboard new customers and provide training and support
• Act as the customers advocate, resolving issues and recommending solutions
• Monitor customer health metrics and identify opportunities for improvement
• Collaborate with product and sales teams to ensure customer needs are met

Key Qualifications

• Experience in customer success, account management, or a similar role
• Excellent communication, problem-solving, and relationship-building skills
• Knowledge of customer success metrics and tools (e. g. , CRM software)
• Ability to work cross-functionally with product, engineering, and sales teams.

Locations : Mumbai, Delhi / NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune, India