Customer Success Manager ( Freelancer)

Soul Ai; Chennai; Remote; INR 600,000 - 1,000,000; Full time

Job summary

Soul Ai in India is seeking a Customer Success Manager to build strong client relationships, ensuring customers derive maximum value from our products and collaborating with internal teams.

You will onboard clients, provide training, monitor health metrics, resolve issues, and advocate for customers to drive renewals and growth. This remote opportunity supports flexible hours and cross-functional teamwork.

Qualifications

• Experience in customer success, account management, or a similar role.
• Excellent communication, problem-solving and relationship-building skills.
• Knowledge of customer success metrics and tools.

Responsibilities

• Build relationships with clients to ensure they get value from products.
• Onboard new customers and provide training and support.
• Advocate for customers and resolve issues with solutions.
• Monitor customer health metrics and identify improvements.
• Collaborate with product and sales teams to meet customer needs.

Skills

Customer success

Account management

Communication

Problem solving

Relationship building

Remote collaboration

Tools

CRM software

Job description

As a Customer Success Manager, you will build relationships with clients to ensure they are getting the most value from our products. You will work closely with customers to resolve issues, provide training, and help them achieve their goals.

Key Responsibilities:

• Manage customer relationships and ensure satisfaction with our products/services
• Onboard new customers and provide training and support
• Act as the customers advocate, resolving issues and recommending solutions
• Monitor customer health metrics and identify opportunities for improvement
• Collaborate with product and sales teams to ensure customer needs are met

Key Qualifications:

• Experience in customer success, account management, or a similar role
• Excellent communication, problem-solving, and relationship-building skills
• Knowledge of customer success metrics and tools (eg, CRM software)
• Ability to work cross-functionally with product, engineering, and sales teams
• Flexible hours
• Remote opportunity

NOTE: Pay will vary by project and typically is up to Rs

Location-Delhi NCR,Bangalore,Chennai,Pune,Kolkata,Ahmedabad,Mumbai,Hyderabad