Customer Success Manager ( Freelancer)

Soul Ai; Dadri; Remote; INR 600,000 - 1,200,000; Full time

Job summary

Soul Ai is seeking a Customer Success Manager to build strong relationships with clients and ensure they derive maximum value from our products. You will guide onboarding, provide training, and work closely with customers to help them achieve their goals.

You will monitor health metrics, advocate for customers, and collaborate with product, engineering, and sales teams to drive satisfaction. The role offers a remote opportunity with flexible hours across multiple Indian locations.

Qualifications

• Experience in customer success, account management, or a similar role.
• Excellent communication, problem-solving, and relationship-building skills.
• Knowledge of customer success metrics and tools (eg, CRM software).
• Ability to work cross-functionally with product, engineering, and sales teams.
• Flexible hours.
• Remote opportunity.

Responsibilities

• Manage customer relationships and ensure satisfaction with products/services
• Onboard new customers and provide training and support
• Act as the customers advocate, resolving issues and recommending solutions
• Monitor customer health metrics and identify opportunities for improvement
• Collaborate with product and sales teams to ensure customer needs are met

Skills

Customer success

Account management

Communication

Problem solving

Cross-functional collaboration

CRM software

Tools

CRM software

Job description

As a Customer Success Manager, you will build relationships with clients to ensure they are getting the most value from our products. You will work closely with customers to resolve issues, provide training, and help them achieve their goals.

Key Responsibilities:

• Manage customer relationships and ensure satisfaction with our products/services
• Onboard new customers and provide training and support
• Act as the customers advocate, resolving issues and recommending solutions
• Monitor customer health metrics and identify opportunities for improvement
• Collaborate with product and sales teams to ensure customer needs are met

Key Qualifications:

• Experience in customer success, account management, or a similar role
• Excellent communication, problem-solving, and relationship-building skills
• Knowledge of customer success metrics and tools (eg, CRM software)
• Ability to work cross-functionally with product, engineering, and sales teams
• Flexible hours
• Remote opportunity

NOTE: Pay will vary by project and typically is up to Rs

Location-Delhi NCR,Bangalore,Chennai,Pune,Kolkata,Ahmedabad,Mumbai,Hyderabad