Customer Success Manager ( Freelancer)

Soul Ai; Bengaluru; Remote; INR 502,000 - 893,000; Full time

Benefits offered by this job

Remote work

Job summary

Soul Ai is seeking a Customer Success Manager to nurture client relationships and maximize value from our products. You will onboard customers, provide training, resolve issues, and drive outcomes that align with client goals.

You will monitor health metrics, collaborate with product and sales teams, and ensure a high level of customer satisfaction across diverse projects. This role offers a remote work option and flexible hours.

Qualifications

• Experience in customer success, account management, or a similar role.
• Excellent communication, problem-solving, and relationship-building skills.
• Knowledge of customer success metrics and tools (eg, CRM software).
• Ability to work cross-functionally with product, engineering, and sales teams.
• Flexible hours.
• Remote opportunity.

Responsibilities

• Build and maintain strong relationships with customers to ensure they realize value from our products.
• Onboard new customers and provide training and ongoing support.
• Advocate for customers, resolve issues, and propose solutions.
• Monitor customer health metrics and identify areas for improvement.
• Collaborate with product and sales teams to meet customer needs.

Job description

As a Customer Success Manager, you will build relationships with clients to ensure they are getting the most value from our products. You will work closely with customers to resolve issues, provide training, and help them achieve their goals.

Key Responsibilities:

• Manage customer relationships and ensure satisfaction with our products/services
• Onboard new customers and provide training and support
• Act as the customers advocate, resolving issues and recommending solutions
• Monitor customer health metrics and identify opportunities for improvement
• Collaborate with product and sales teams to ensure customer needs are met

Key Qualifications:

• Experience in customer success, account management, or a similar role
• Excellent communication, problem-solving, and relationship-building skills
• Knowledge of customer success metrics and tools (eg, CRM software)
• Ability to work cross-functionally with product, engineering, and sales teams
• Flexible hours
• Remote opportunity

NOTE: Pay will vary by project and typically is up to Rs

Location-Delhi NCR,Bangalore,Chennai,Pune,Kolkata,Ahmedabad,Mumbai,Hyderabad