Customer Service Representative

Aycom Business Solutions; Delhi; On-site; INR 250,000 - 450,000; Full time

Job summary

The role requires good English, strong problem-solving and typing, and comfort with rotational shifts including early mornings and late nights. Delhi-area candidates preferred.

Qualifications

• Handle inbound customer interactions.
• Raise and update support tickets.
• Coordinate with on-call engineering team.
• Respond via email and maintain professional communication.
• Work flexible shifts including early morning and late night.
• Proficient with MS Office and email etiquette.

Responsibilities

• Handle inbound customer interactions.
• Raise and update support tickets.
• Coordinate with on-call engineering team.
• Respond via email and maintain professional communication.
• Work flexible shifts including early morning and late night.
• Proficient with MS Office and email etiquette.

Skills

Customer support

English communication

MS Office

Typing speed

Problem solving

Listening skills

CRM tools

Email/chat/WhatsApp support

Tools

CRM tools

Google Sheets

Ticketing system

Job description

Role & responsibilities

We are hiring experienced candidates for customer support roles.

Role:

• Handle Inbound customer Interactions
• Handle tickets, raising and updating tickets
• Calling out to the right on-call engineering team
• Email Communication
• Should be comfortable in flexible shifts
• Good hands-on experience in MS Office products and good email handling etiquette
• Customer-oriented attitude

Preferred candidate profile

• 1 to 3 years of experience in international customer support or customer service, voice or blended
• Clear spoken and written English and good command over language as its an international process.
• Patient, polite and calm when handling difficult customers
• Strong listening and problem solving skills
• Good typing speed and comfort working on a computer all day
• Comfortable with rotational shifts, including early morning and late night shifts
• Candidates residing near Jhandewalan or in Central Delhi , West Delhi and nearby areas), as the role includes early morning and late night shifts.

Not an IT role. Working knowledge of the following is required:

• MS office, 360 and Google Sheets
• Ticketing or CRM tools
• Email, chat and WhatsApp support
• Basic comfort with mobile apps and web platforms to guide customers