Walk-in | Customer Support Associate

Acko; Bengaluru; On-site; INR 250,000 - 450,000; Full time

Job summary

Acko in Bengaluru is hiring a proactive Customer Support Associate to be the first point of contact for customers across channels. You will resolve queries, guide customers, and ensure outstanding service experience through efficient communication and problem-solving.

The role requires 6+ months of calling experience and fluency in English and Hindi, with comfort in rotating shifts and no cab facility, encouraging self-arranged transport. Immediate joiner preferred.

Qualifications

• 6+ months of calling experience in customer service
• 6 months to 4 years in a customer service or support role
• Excellent verbal communication in English and Hindi
• Strong problem-solving with a customer-first approach
• Comfortable with learning new tools and platforms
• Willing to work 6 days a week with rotational shifts including nights

Responsibilities

• Respond to customer queries via phone and email promptly and professionally
• Troubleshoot issues by identifying root causes and providing step-by-step solutions
• Maintain accurate records of interactions in CRM
• Collaborate with internal teams to escalate and resolve complex issues
• Provide timely updates and follow-ups to ensure satisfaction
• Contribute to improving support processes and share customer feedback

Skills

English & Hindi communication

Problem-solving

Tech-savvy

Education

Graduation or PUC/Diploma

Tools

CRM software

Job description

Job Summary

We are looking for a proactive, empathetic, and detail-oriented Customer Support Associate to join our growing team. In this role, you will be the first point of contact for our customers, resolving queries, offering guidance, and ensuring an outstanding service experience across all communication channels.

Key Responsibilities

• Respond promptly and professionally to customer queries via phone calls and emails.
• Troubleshoot product or service issues by identifying root causes and offering practical, step-by-step solutions.
• Maintain accurate records of customer interactions, conversations, and transactions using CRM software.
• Collaborate with internal departments (pre-sales, claims, and other functions) to escal and resolve recurring or complex customer issues.
• Provide timely updates and follow-ups to ensure customer satisfaction and closure of queries.
• Assist in improving customer support processes and share customer feedback with the relevant teams.

Required Skills & Qualifications

• Graduation or PUC/Diploma with a minimum of 6 months of calling experience.
• 6 months to 4 years of experience in a customer service or support role (preferably in e-commerce, hospitality, aviation, SaaS, telecom, or retail).
• Excellent verbal communication skills in English and Hindi are mandatory.
• Strong problem-solving skills and a calm, customer-first approach.
• Basic understanding of the companys products, services, and customer journey.
• Tech-savvy or able to quickly learn new tools and platforms.
• Comfortable working 6 days a week with rotational shifts (including night shifts) and one rotational weekly off. For female employees, the shift will be a day shift between 8:00 AM and 8:00 PM, with any 9-hour schedule.
• Cab facilities are not provided. Candidates must be comfortable arranging their own transportation to and from the workplace.
• Looking for an immediate joiner who can start on 2nd November.