Voice Process Executive

Trigent Software; Gurugram District, Bengaluru; Remote; INR 300,000 - 520,000; Full time

Job summary

Trigent Software in India is seeking a Customer Service Representative to handle inbound and outbound interactions across calls, emails and chats.

You will log cases, support candidates, navigate self-service portals, and ensure data accuracy while maintaining GDPR compliance and high service standards. This role requires strong communication, technical aptitude, and the ability to work in US time zones with rotating shifts.

Qualifications

• Proven ability to use customer service technologies to complete a transaction.
• Strong verbal and written communication skills.
• Quick learner with good technical aptitude.

Responsibilities

• Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool.
• Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes.
• Walk customers/Provide navigational support on self-service portal.
• Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines.
• Place outbound calls to customers when required in line with Client / Company guidelines.
• Work productively whilst maintaining exceptional call/data quality standards in line with targets.
• Contribute to the team through open and regular communication with peers / supervisors.
• Adhere to all company or departmental policies and procedures (personnel and operational).
• Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process.
• Maintain regular and punctual attendance in line with company policies and procedures.
• Minimize customer complaints and escalations by providing exceptional service and call control.

Skills

Customer service tools

Communication skills

Technical aptitude

Tools

Ticket Tracking System (Service Now preferred)

ERP systems

Microsoft Office Suite

Internet Explorer

Job description

Role & responsibilities

Customer Service Representative

Working Hours:

• Shift will be in any of United States of America time zones
• Open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun)

Job Description:

• Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool
• Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes
• Walk customers/ Provide navigational support on self-service portal
• Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines
• Place outbound calls to customers when required in line with Client / Company guidelines
• Work productively whilst maintaining exceptional call/data quality standards in line with targets
• Contribute to the team through open and regular communication with peers / supervisors
• Adhere to all company or departmental policies and procedures (personnel and operational)
• Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process
• Maintain regular and punctual attendance in line with company policies and procedures
• Minimize customer complaints and escalations by providing exceptional service and call control

Knowledge & Skill Requirement

• Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer
• Good technical aptitude with an ability to learn quickly
• Excellent verbal and written communication skills

Interested candidates Send Resume

in Whatsapp Poojha (9148173841)