Customer Service Representative

Trigent Software; Bengaluru; Presencial; INR 300.000 - 500.000; Jornada completa

Descripción de la vacante

Trigent Software in Bengaluru seeks a customer support professional to handle inbound communications, log interactions accurately, and provide recruitment support to candidates. The role requires rotating shifts across US time zones and adherence to company policies.

You will guide customers on the self-service portal, perform security verifications per GDPR, and maintain high data and call quality while collaborating with peers.

Formación

• Ability to demonstrate efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer
• Good technical aptitude with an ability to learn quickly
• Excellent verbal and written communication skills

Responsabilidades

• Receive inbound calls/emails/chats and log cases in the required tool
• Provide recruitment support to candidates per defined processes
• Walk customers through the self-service portal and provide navigational support
• Ensure security verifications are carried out per company policies and GDPR guidelines
• Place outbound calls to customers as required per guidelines
• Maintain high data and call quality standards to meet targets
• Communicate openly with peers and supervisors to contribute to the team
• Adhere to all company policies and keep process repositories updated
• Maintain regular and punctual attendance per policy
• Minimize customer complaints and escalations by providing exceptional service

Conocimientos

Communication skills

Technical aptitude

Team collaboration

Herramientas

ServiceNow

ERP systems

Microsoft Office

Internet Explorer

Descripción del empleo

Role & responsibilities

Working Hours:

• Shift will be in any of United States of America time zones


• Open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun)

Job Description:

• Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool


• Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes


• Walk customers/ Provide navigational support on self-service portal


• Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines


• Place outbound calls to customers when required in line with Client / Company guidelines


• Work productively whilst maintaining exceptional call/data quality standards in line with targets


• Contribute to the team through open and regular communication with peers / supervisors


• Adhere to all company or departmental policies and procedures (personnel and operational)


• Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process


• Maintain regular and punctual attendance in line with company policies and procedures


• Minimize customer complaints and escalations by providing exceptional service and call control

Knowledge & Skill Requirement

• Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer


• Good technical aptitude with an ability to learn quickly


• Excellent verbal and written communication skills