Customer Service Representative

3i Infotech; New Delhi; On-site; INR 260,000 - 480,000; Full time

Job summary

3i Infotech in Delhi is seeking a Customer Support Representative to assist customers, resolve problems, and deliver clear information. You will manage inbound and outbound calls, follow up on issues until complete resolution, and share feedback to drive service improvements.

Excellent verbal communication in English and Hindi, plus strong listening skills, are required for this role. Day shift, 6 days a week.

Qualifications

• Proficient verbal communication in English and Hindi.
• Active listening and good comprehension to understand customer needs.
• Ability to manage multi-channel customer interactions.

Responsibilities

• Manage inbound and outbound customer calls professionally.
• Follow up on pending issues to ensure resolution.
• Share customer feedback to support service improvements.

Skills

Verbal communication

English & Hindi bilingual

Job description

Customer Support Representative

We're looking for a Customer Support Representative to join our team in Delhi.

If you enjoy helping customers, solving problems, and communicating effectively, we'd love to hear from you.

Key Responsibilities

• Manage inbound and outbound customer calls professionally and efficiently.
• Follow up on pending issues and ensure complete resolution.
• Share customer feedback and insights to support continuous improvement.

Required Skills

• Excellent verbal communication skills in English & Hindi.
• Strong listening, comprehension, and articulation skills.

Job Location: Delhi

Working Days & Shift Timing

6 Days Working, Day Shift

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