Customer Service Professional

Prydan Software Solutions; Ahmedabad District; On-site; INR 300,000 - 540,000; Full time

Job summary

Prydan Software Solutions is seeking a customer support representative in Ahmedabad to handle customer inquiries and resolve issues across multiple channels. You will collaborate with internal teams to address complex complaints and maintain up-to-date knowledge of Prydan products and services.

You will also identify opportunities to upsell and cross-sell products or services while keeping precise records of all customer interactions.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to resolve complex customer complaints.
• Develop and maintain knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions.

Job description

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to resolve complex customer complaints.
• Develop and maintain knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions.