Customer Service Executive

Tata Capital; NTR, Sri Potti Sriramulu Nellore; On-site; INR 300,000 - 600,000; Full time

Job summary

Tata Capital in India is seeking a customer service representative to handle customer inquiries, provide accurate product information, and resolve issues with professionalism. You will collaborate with internal teams to ensure swift resolutions and maintain up-to-date product knowledge.

This role focuses on building trust, improving customer experience, and contributing to loyalty and retention. Previous experience in a service or call center environment is a plus, and strong communication

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide timely and accurate information about products and services.
• Build strong relationships with customers to increase loyalty and retention.
• Collaborate with internal teams to resolve complex customer complaints.
• Develop and implement process improvements to enhance customer experience.
• Maintain high levels of product knowledge to effectively communicate with customers.

Job description

• Handle customer inquiries and resolve issues professionally.
• Provide timely and accurate information about products and services.
• Build strong relationships with customers to increase loyalty and retention.
• Collaborate with internal teams to resolve complex customer complaints.
• Develop and implement process improvements to enhance customer experience.
• Maintain high levels of product knowledge to effectively communicate with customers.