Customer Service Executive

Tata Capital; Salem; On-site; INR 210,000 - 330,000; Full time

Job summary

Tata Capital in Salem, Tamil Nadu invites energetic customer service professionals to join our frontline team. You will handle inquiries across channels, resolve issues promptly, and ensure smooth transactions.

Collaborating with internal teams, you will maintain accurate records and contribute to continuous service improvements. This role offers a dynamic work environment and opportunities to grow within the company.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide excellent customer service through various communication channels.
• Process and manage customer requests and transactions efficiently.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to improve overall customer satisfaction.
• Identify and escal... to senior management when necessary.

Job description

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide excellent customer service through various communication channels.
• Process and manage customer requests and transactions efficiently.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to improve overall customer satisfaction.
• Identify and escal... to senior management when necessary.