Customer Care Professional

India Today; Dadri; On-site; INR 300,000 - 540,000; Full time

Job summary

India Today is recruiting for a Customer Support role based in India. The position focuses on handling customer inquiries, providing accurate information about products or services, and building lasting customer relationships.

You will collaborate with internal teams to resolve complex issues and contribute to ongoing process improvements to enhance overall customer experience. The role requires maintaining precise records of all interactions and transactions to ensure service consistency and

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Develop and implement process improvements to enhance customer experience.
• Maintain accurate records of customer interactions and transactions.

Job description

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Develop and implement process improvements to enhance customer experience.
• Maintain accurate records of customer interactions and transactions.