Customer Care Professional

LifeCare Diagnostics; Mumbai; On-site; INR 300,000 - 420,000; Full time

Job summary

LifeCare Diagnostics in Mumbai seeks a proactive Customer Support representative to handle inquiries and resolve issues with courtesy and accuracy.

You will provide product information, build lasting customer relationships, and collaborate with internal teams to address complex complaints while maintaining precise interaction records.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Develop and implement process improvements to enhance customer experience.
• Maintain accurate records of customer interactions and transactions.

Job description

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Develop and implement process improvements to enhance customer experience.
• Maintain accurate records of customer interactions and transactions.