Customer Care Associate

Shoppers Stop; Kozhikode district; On-site; INR 250,000 - 400,000; Full time

Job summary

Shoppers Stop invites a customer service associate to join our team in India. You will handle inquiries, provide product information, and help customers with returns and exchanges.

You will collaborate with colleagues to boost satisfaction, maintain detailed records of interactions, and look for upsell opportunities to enhance the shopping experience.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide product information and recommendations to customers.
• Process returns and exchanges efficiently.
• Collaborate with internal teams to improve customer satisfaction.
• Maintain accurate records of customer interactions.
• Identify opportunities to upsell and cross-sell products.

Job description

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide product information and recommendations to customers.
• Process returns and exchanges efficiently.
• Collaborate with internal teams to improve customer satisfaction.
• Maintain accurate records of customer interactions.
• Identify opportunities to upsell and cross-sell products.