Customer Service Officer - Retail

PeopleStrong Pte Ltd; Thanjavur; On-site; INR 200,000 - 300,000; Full time

Job summary

Equitas Small Finance Bank in Tamil Nadu seeks a Customer Service Officer - Retail to support branch operations at Jeyankondam. The role focuses on sourcing LAP and housing finance through connectors and direct outreach, while ensuring timely loan documentation and repayment processes.

Ideal candidates will actively build a team, drive performance within branch budgets, and generate leads for existing customers requiring LAP or housing finance.

Responsibilities

• Sourcing of LAP & Housing finance through connectors & self-sourcing.
• Empanelment of New connecters to source business in HF & LAP
• Process of LAP & Micro Housing loan by accessing their income through personal discussion & field Visit & documentation.
• Track and Ensure Repayments of the Loan disbursed
• An Individual player with high performance and be a team player
• To Build and Nurture team & enable them to achieve high performance as per the branch capacity & budget.
• Lead generation & conversion for existing customers who require LAP/housing finance.
• Ensure consistent delivery of Equitas products and services and prompt repayment in an efficient and cost effective manner
• Sourcing & Completion of Loan document application form and follow-up to be don till disbursement stage

Job description

Posted On 01 Oct 2026

End Date 31 Oct 2026

Required Experience NA

Basic Section

No. Of Openings 1

External Title Customer Service Officer - Retail

Employment Type Permanent

Employment Category Office

Closing Date 31 Oct 2026

Organisational

Entity Equitas Small Finance Bank

Business Unit Assets

Division/Function (SBU) Inclusive Banking - SBL

Department Mortgages

Sub-Department Operations

Generic Role Customer Service Officer

External Title (Job Role) Customer Service Officer - Retail

Division Inclusive Banking - SBL

Zone South

State Tamil Nadu

Branch Code 1226

Branch Name Jeyankondam

Skills

Skill

Working Language

Job Description

• Sourcing of LAP & Housing finance through connectors & self-sourcing.
• Empanelment of New connecters to source business in HF & LAP
• Process of LAP & Micro Housing loan by accessing their income through personal discussion & field Visit & documentation.
• Track and Ensure Repayments of the Loan disbursed
• An Individual player with high performance and be a team player
• To Build and Nurture team & enable them to achieve high performance as per the branch capacity & budget.
• Lead generation & conversion for existing customers who require LAP/housing finance.
• Ensure consistent delivery of Equitas products and services and prompt repayment in an efficient and cost effective manner
• Sourcing & Completion of Loan document application form and follow-up to be don till disbursement stage