Customer Service Officer

Equitas Small Finance Bank; Delhi, Dehradun; On-site; INR 280,000 - 360,000; Full time

Job summary

Equitas Small Finance Bank in Delhi seeks a Customer Service Officer to handle customer interactions, drive sales objectives, and support daily branch operations. The role is based in the North zone and involves direct customer engagement at the branch level.

The incumbent will work on improving repayment efficiency, managing RO/RE field collections, and ensuring compliance with statutory branch requirements, including proper registers and display posters.

Responsibilities

• 1 Sales Objectives
• 2 Repayment efficiency in X bucket so as to reduce the OD in the branch
• 3 Receipting (management of RO/RE field collections)
• 4 Ensure compliance to statutory requirements of the branch - registers and displays of charts/posters.
• 5 Welcome call report - customer contact number

Job description

Posted On 10 Aug 2026

End Date 09 Sep 2026

Required Experience 1 - 2 years

Basic Section

No. Of Openings 1

External Title Customer Service Officer

Employment Type Permanent

Employment Category Field

Closing Date 09 Sep 2026

Organisational

Entity Equitas Small Finance Bank

Business Unit Assets

Department VF

Sub-Department Operations

Generic Role Customer Service Officer

External Title (Job Role) Customer Service Officer

Zone North

Branch Code 20014

Skills

Skill

Working Language

Job Description

SNO. OBJECTIVE

1 Sales Objectives

2 Repayment efficiency in X bucket so as to reduce the OD in the branch

3 Receipting (management of RO/RE field collections)

4 Ensure compliance to statutory requirements of the branch - registers and displays of charts/posters.

5 Welcome call report - customer contact number