Customer Service Officer

PeopleStrong Pte Ltd; Tamil Nadu; On-site; INR 200,000 - 300,000; Full time

Job summary

Equitas Small Finance Bank in Tambaram, Tamil Nadu, invites applications for a Customer Service Officer to support branch operations and loan document verification. The role includes maintaining records, updating receipts and tele-verification, and ensuring compliance with cash handling and statutory displays.

The position requires 1-4 years of experience, UG education, and a customer-focused approach. It offers permanent employment and on-site duties at Tambaram in a busy banking environment.

Qualifications

• UG is required.
• 1-4 years of experience in customer service.
• Banking/branch operations experience is a plus.

Responsibilities

• Verify loan documents with loan application.
• Maintain branch and customer records.
• Update receipts and tele-verification.
• Maintain PDD register.
• Ensure branch compliance with statutory requirements—registers and posters; petty cash & key management.
• Attend to customer queries with timely responses.
• Ensure timely banking of cash.
• Ensure compliant cash receipting by field staff.
• Assist branch in meeting disbursement objectives.
• Complete document checks and tele verification on time.

Skills

UG

Education

UG

Job description

Required Experience 1 - 4 years

Basic Section

No. Of Openings 1

External Title Customer Service Officer

Employment Type Permanent

Employment Category Office

Organisational

Entity Equitas Small Finance Bank

Business Unit Assets

Department VF

Sub-Department Operations

Generic Role Customer Service Officer

External Title (Job Role) Customer Service Officer

Zone South 2

State Tamil Nadu

PT Location Kanchipuram

Branch Code 1167

Branch Name Tambaram

Skills

Skill

UG

Working Language

Job Description

• Ensure Verification of Loan documents along with loan application
• Maintenance of branch and customer records
• Ensure updating of receipts and tele-verification
• Ensure maintenance of PDD register
• Ensure compliance to statutory requirements of the branch - registers and displays of charts/posters. Petty cash management & key management.
• Attend to queries of customers and ensure that timely response is provided
• Ensure timely banking of cash
• Ensure Compliance of cash receipting of field staff
• Enable the branch meet the branch objectives of disbursement
• Completion of document checks and tele verification on time