Customer Service Executive

Giftech Global; Mumbai; On-site; INR 250,000 - 420,000; Full time

Job summary

Giftech Global in Mumbai is seeking a proactive customer support professional to handle inquiries and resolve issues with courtesy and efficiency.

You will provide timely information about products and services, build lasting relationships with customers, and collaborate with internal teams to resolve complex complaints.

The role emphasizes maintaining strong product knowledge and identifying process improvements to enhance the overall customer experience.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Develop and implement process improvements to enhance customer experience.
• Maintain high product knowledge to effectively support customers.

Job description

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Develop and implement process improvements to enhance customer experience.
• Maintain high product knowledge to effectively support customers.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.