Customer Service Executive(Voice Process)Immediate joiner

TP; Gurugram District; On-site; INR 450,000 - 550,000; Full time

Benefits offered by this job

Cab facility

Global CX leader

Career growth

Dynamic environment

Job summary

Teleperformance in Gurgaon is seeking dynamic and customer-focused professionals for the Voice Process team. The role involves handling customer interactions, resolving queries, and identifying upsell opportunities while delivering an excellent customer experience.

Graduates with at least 6 months of experience in customer support can apply. Night shifts, basic typing skills, and strong communication are expected. Company offers cab facility, global exposure, and growth opportunities.

Qualifications

• Graduate in any discipline or equivalent.
• Minimum 6 months experience in Customer Support, Voice Process, BPO, or Sales.
• Excellent verbal communication and interpersonal skills.

Responsibilities

• Handle inbound and/or outbound customer calls professionally.
• Resolve customer queries, concerns, and complaints in a timely manner.
• Deliver exceptional customer service and maintain high customer satisfaction levels.
• Identify customer needs and upsell relevant products or services.
• Accurately document customer interactions and update records in the system.
• Follow company policies, quality standards, and compliance guidelines.
• Meet performance metrics including productivity, quality, and customer satisfaction.

Skills

Excellent verbal communication

Interpersonal skills

Typing skills

Night shifts

Education

Graduate in any discipline

Job description

Job Summary

Teleperformance is looking for dynamic and customer-focused professionals for the Voice Process team. The role involves handling customer interactions, resolving queries efficiently, and identifying opportunities to upsell products and services while delivering an excellent customer experience.

Key Responsibilities

• Handle inbound and/or outbound customer calls professionally.
• Resolve customer queries, concerns, and complaints in a timely manner.
• Deliver exceptional customer service and maintain high customer satisfaction levels.
• Identify customer needs and recommend relevant products or services.
• Achieve upselling and cross-selling targets as assigned.
• Accurately document customer interactions and update records in the system.
• Follow company policies, quality standards, and compliance guidelines.
• Meet performance metrics including productivity, quality, and customer satisfaction.

Eligibility Criteria

• Graduate in any discipline.
• Minimum 6 months of experience in Customer Support, Voice Process, BPO, Customer Service, Sales, or Upselling.
• Excellent verbal communication and interpersonal skills.
• Comfortable working in night shifts.
• Basic computer knowledge and typing skills.
• Strong problem-solving and customer-handling abilities.

What We Offer

• Both-side cab facility for safe transportation.
• Opportunity to work with a global leader in customer experience management.
• Career growth and development opportunities.
• Dynamic and professional work environment.

Salary offered - 5 LPA

Location Gurgaon Downtown