Customer Service Executive | Voice Process | Gurgaon

WSNE Consulting Pvt. Ltd.; Gurugram District; Presencial; INR 167.000 - 268.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Incentives

Training and development

Career growth

Company policy benefits

Descripción de la vacante

WSNE Consulting Pvt. Ltd. in Gurugram invites applicants for a domestic voice process role. You will handle inbound and outbound calls, resolve queries, and maintain CRM records to ensure a positive customer experience.

The role requires 6+ months of experience, good communication in Hindi and/or English, and basic computer skills. Rotational shifts and performance targets are part of the job, with opportunities for training and career growth.

Formación

• Minimum 6 months of experience in a domestic voice process or customer service role.
• Good verbal communication skills in Hindi and/or English.
• Basic computer knowledge and familiarity with CRM tools.
• Good listening, problem-solving, and customer-handling skills.
• Ability to work under pressure and achieve performance targets.
• Willingness to work in rotational shifts, if required.

Responsabilidades

• Handle inbound and/or outbound customer calls for domestic customers.
• Resolve customer queries related to products, services, orders, payments, or complaints.
• Provide accurate information and ensure a positive customer experience.
• Maintain professional communication in Hindi and English, as required.
• Handle customer complaints efficiently and provide appropriate resolutions.
• Maintain call quality, customer satisfaction, and productivity standards.
• Update customer details and call records in the CRM system.
• Meet daily, weekly, and monthly performance targets.

Conocimientos

Domestic voice process

Hindi/English communication

Problem-solving

Verbal communication

Pressure handling

Herramientas

CRM tools

Descripción del empleo

Job Responsibilities

• Handle inbound and/or outbound customer calls for domestic customers.
• Resolve customer queries related to products, services, orders, payments, or complaints.
• Provide accurate information and ensure a positive customer experience.
• Maintain professional communication in Hindi and English, as required.
• Handle customer complaints efficiently and provide appropriate resolutions.
• Maintain call quality, customer satisfaction, and productivity standards.
• Update customer details and call records in the CRM system.
• Meet daily, weekly, and monthly performance targets.

Eligibility Criteria

• Minimum 6 months of experience in a domestic voice process or customer service role.
• Good verbal communication skills in Hindi and/or English.
• Basic computer knowledge and familiarity with CRM tools.
• Good listening, problem-solving, and customer-handling skills.
• Ability to work under pressure and achieve performance targets.
• Willingness to work in rotational shifts, if required.

Salary & Benefits

• Salary: 15,000 to 24,000 per month, depending on experience and company policy.
• Incentives and performance bonuses, where applicable.
• Training and development opportunities.
• Career growth in the BPO and customer service industry.
• Other benefits as per company policy.

Shift & Working Days

• Day shifts or rotational shifts, depending on the process.
• Five or six working days per week, as per company policy.
• Weekly offs as per the roster.