Customer service Jobs available

WSNE Consulting Pvt. Ltd.; Gurugram District; On-site; INR 450,000 - 550,000; Full time

Benefits offered by this job

Salary upto 5 LPA

Lucrative incentives

Night Shifts

24*7 Shifts

5 days working

Roster Off

Both side transport facility

Job summary

WSNE Consulting Pvt. Ltd. is hiring for a Customer Support Voice Process in Gurgaon. The role requires handling voice-based customer interactions, addressing queries, and delivering quality service with 24/7 shifts and transport support.

Fresh graduates or candidates with up to 6 months of customer service experience may apply. Excellent English communication and a customer-first mindset are essential for success in this role.

Qualifications

• Graduate Fresher can apply (any stream).
• Undergraduate/Graduate with min. 6 months Customer Service experience can apply.
• Good communication skills in English (written & verbal).
• Customer Focused with ability to resolve customer issues and address service concerns.

Responsibilities

• Provide superior customer experience on voice for consumer card members.
• Resolve customer queries by following established procedures.
• Offer alternatives and deliver best solutions with strong call handling and FCR for card members.
• Identify customer mood and needs to propose suitable benefits/products within guidelines.

Skills

Communication skills

Interpersonal skills

Analytical thinking

Tools

MS Office

Job description

Customer Support Voice Process

Gurgaon
Both grad./ undergrad. can apply
Both fresher/exp. can apply
5 days working/2 roster off
US shifts
Cabs provided
Travel allowance provided
Decent incentives
Immediate Joining
Salary-upto 5 lpa

Role & responsibilities

• Provide Superior Customer Experience on Voice to Consumer Card Members
• Resolve all Customer Queries and Follow Established Procedures as Appropriate
• Provide alternatives and apply Superior Service No, Call Handling Skills To Ensure Best Possible Solutions and FCR to Card Members
• To identify the Mood, Profile & Need of the Customer and leverage these details to offer the best suited benefits/products to the Customer while being compliant with the laid guidelines
• Deliver to the Customer, Employees and Shareholder Metrics as per Goals Highlight Issues through Feedback and Recommend Changes in Workflows, Procedures, Service Levels, Based on Customer Demands To Meet Their Needs and Ensure Quality Service is given at all times
• Adherence to Quality and Compliance Guidelines. Ability to Take Quick Decisions and Respond to Customer Inquiries
• Previous sales while providing top notch customer service background Strong Interpersonal, Communication and Listening Skills.

Preferred candidate profile :

• Graduate Fresher can apply (any stream)
• Undergraduate/Graduate with min. 6 months Customer Service experienced candidates can also apply
• Good communication skills in English (written & verbal)
• Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service No Situations
• Demonstrated Dependability/Self Motivating Skills. Change Management Ability
• Demonstrated Ability to Work effectively within a Team Environment as well as independently
• Proven Analytical and Problem Solving with a strong attention to Detail. Workable knowledge of MS Office Applications (Word, Power-point, Excel)
• 24/7 & Rotational shifts including night shifts
• Strong Interpersonal Communication and Comprehension Skills
• Candidate should be comfortable with 24*7 working environment.

Perks & Benefits

• Salary upto 5 LPA
• Lucrative incentives
• Night Shifts
• 24*7 Shifts
• 5 days working
• Roster Off
• Both side transport facility.