Customer Service Executive

SHARDA CONSULTANCY SERVICES; Delhi; On-site; INR 240,000 - 360,000; Full time

Job summary

SHARDA CONSULTANCY SERVICES in Delhi-NCR is seeking a motivated Customer Service Executive. The role is suitable for freshers or individuals with up to two years of experience in voice processes or customer service, and you will be the first point of contact for customers, delivering exceptional service and support.

You will handle calls, provide product information, document interactions, and collaborate with the team to improve service quality.

Qualifications

• Strong English communication skills, both verbal and written.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Excellent interpersonal skills to build rapport with customers.
• Basic knowledge of BPO and customer service processes is a plus.
• Willingness to learn and adapt to new challenges.

Responsibilities

• Handle inbound and outbound calls to assist customers with their inquiries and issues.
• Provide accurate information regarding products and services to enhance customer satisfaction.
• Maintain a positive and professional demeanor while interacting with customers.
• Document customer interactions and feedback in the system for future reference.
• Collaborate with team members to improve service delivery and customer experience.
• Participate in training sessions to enhance communication skills and product knowledge.

Skills

English communication

Multi-tasking

Interpersonal skills

BPO knowledge

Willingness to learn

Job description

We are seeking a motivated and enthusiastic Customer Service Executive to join our team in the Delhi-NCR region. This role is ideal for freshers or individuals with up to two years of experience in the voice process or customer service industry. As a Customer Service Executive, you will be the first point of contact for our customers, providing them with exceptional service and support.

Key Responsibilities

• Handle inbound and outbound calls to assist customers with their inquiries and issues.
• Provide accurate information regarding products and services to enhance customer satisfaction.
• Maintain a positive and professional demeanor while interacting with customers.
• Document customer interactions and feedback in the system for future reference.
• Collaborate with team members to improve service delivery and customer experience.
• Participate in training sessions to enhance communication skills and product knowledge.

Required Skills

• Strong English communication skills, both verbal and written.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Excellent interpersonal skills to build rapport with customers.
• Basic knowledge of BPO and customer service processes is a plus.
• Willingness to learn and adapt to new challenges.