Customer Service Executive - Business Loans - Direct

Tata Capital; Varanasi; On-site; INR 180,000 - 280,000; Full time

Job summary

Tata Capital is seeking a customer service professional in India to handle inquiries, resolve issues, and maintain detailed records of customer interactions. You will work with internal teams to address complex problems and seek opportunities to upsell products and services, ensuring high satisfaction levels.

The role emphasizes professional communication and rapid response to complaints, contributing to a positive customer experience and loyalty.

Qualifications

• Strong customer service orientation
• Excellent communication and interpersonal skills
• Ability to resolve issues and de-escalate complaints

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide excellent customer service and ensure satisfaction.
• Respond to customer complaints and concerns promptly.
• Collaborate with internal teams to resolve complex issues.
• Maintain accurate records of customer interactions and transactions.
• Identify opportunities to upsell and cross-sell products and services.

Skills

Customer service

Communication skills

Problem solving

Job description

• Handle customer inquiries and resolve issues professionally.
• Provide excellent customer service and ensure satisfaction.
• Respond to customer complaints and concerns promptly.
• Collaborate with internal teams to resolve complex issues.
• Maintain accurate records of customer interactions and transactions.
• Identify opportunities to upsell and cross-sell products and services.