Customer Service Executive - Business Loans

Tata Capital; Hyderabad; Presencial; INR 240.000 - 360.000; Tempo integral

Resumo da vaga

Tata Capital in Hyderabad is seeking a motivated candidate for an entry-level role under supervision to support customer acquisition and lending operations. You will identify customers for potential business, collect and validate documents, and log cases in the system as per SOP while progressing the disbursement process.

The role focuses on meeting customer requirements and cross-selling multiple products under guidance, while ensuring adherence to audit and RBI regulations.

Qualificações

• Undergraduate/graduate in any discipline is required.
• Assist in customer onboarding and document validation.
• Follow SOPs and log cases accurately in the system.
• Meet customer requirements and assist in selling multiple products under guidance.

Responsabilidades

• Identify customers for potential business under supervision.
• Collect and validate documents as per norms.
• Log cases in system and pursue disbursement process.
• Meet customer needs and cross-sell products with supervision.
• Empanel new vendors and develop relationships under supervision.
• Ensure compliance with Audit and RBI regulations.

Conhecimentos

Customer handling

Documentation

Data entry

Cross-sell

Vendor liaison

Audit compliance

Formação

Under Graduate/ Graduate in any discipline

Descrição da vaga

Perform the following under the guidance/direction of Supervisor/Manager

• With help of Supervisor/ Manager, Identify the customers for protentional Business
• Collect the documents from Customers and validate as per the organization norms
• Logging the case in the system as per SOP and follow the process for disbursement.
• Fulfil - the Sanction ratio as per organisation requirement
• Meeting the Customer requirements & cross- sell multiple products, under the guidance of Supervisor/ Manager.
• With help of Manager / Supervisor, empanelment of new vendor and develop relationships with them
• With help of Manager / Supervisor, ensure compliance to all Audit / RBI regulations.

Under Graduate/ Graduate in any discipline