Customer Service Executive - Business Loans - Direct

Tata Capital; Pune District; On-site; INR 300,000 - 600,000; Full time

Job summary

Tata Capital in Pune, Maharashtra is seeking a customer service professional to manage customer inquiries, address concerns, and resolve issues ensuring high satisfaction. You will collaborate with internal teams to resolve complex problems and maintain precise records of interactions.

The role emphasizes prompt responses to complaints, identifying upsell opportunities, and delivering excellent service to customers, contributing to overall customer loyalty and retention.

Qualifications

• Responsibilities include handling customer inquiries and resolving issues professionally.
• Provide excellent customer service and ensure satisfaction.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide excellent customer service and ensure satisfaction.
• Respond to customer complaints and concerns promptly.
• Collaborate with internal teams to resolve complex issues.
• Maintain accurate records of customer interactions.
• Identify opportunities to upsell and cross-sell products.

Job description

• Handle customer inquiries and resolve issues professionally.
• Provide excellent customer service and ensure satisfaction.
• Respond to customer complaints and concerns promptly.
• Collaborate with internal teams to resolve complex issues.
• Maintain accurate records of customer interactions.
• Identify opportunities to upsell and cross-sell products.