Customer Service Executive - Business Loans - Direct

Tata Capital; New Delhi; On-site; INR 280,000 - 420,000; Full time

Job summary

Tata Capital is seeking a customer service professional in India to handle customer inquiries, resolve issues, and maintain accurate interaction records. You will collaborate with internal teams to resolve complex issues and look for upsell opportunities, ensuring high levels of customer satisfaction through professional service.

The role emphasizes responsive support, cross-functional collaboration, and meticulous documentation to improve service and outcomes for clients.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide excellent customer service and ensure satisfaction.
• Respond to customer complaints and concerns promptly.
• Collaborate with internal teams to resolve complex issues.
• Maintain accurate records of customer interactions and transactions.
• Identify opportunities to upsell and cross-sell products and services.

Job description

• Handle customer inquiries and resolve issues professionally.
• Provide excellent customer service and ensure satisfaction.
• Respond to customer complaints and concerns promptly.
• Collaborate with internal teams to resolve complex issues.
• Maintain accurate records of customer interactions and transactions.
• Identify opportunities to upsell and cross-sell products and services.