Customer Service Executive- Blended Process/Contractual 3 Months

TP; Mohali; On-site; INR 240,000 - 360,000; Full time

Job summary

TP in Mohali, India is seeking a customer support executive to handle inquiries via phone, email and chat, providing accurate, timely resolutions with professionalism. You will resolve customer issues and maintain courteous conduct while ensuring records are accurately kept in the CRM.

Collaborating with internal teams for escalations and following rotational shifts, you should possess basic computer knowledge to navigate CRM tools effectively.

Qualifications

• 0-8 years of experience in BPO/Call Centre environment.
• Good communication skills for effective interaction with customers over phone, email, or chat.
• Ability to work on rotational shifts.
• Basic computer knowledge.

Responsibilities

• Handle customer inquiries through phone calls, emails, or chats to resolve their queries and concerns.
• Provide accurate and timely resolutions to customers' issues while maintaining a high level of professionalism.
• Collaborate with internal teams to resolve complex issues that require escalation.
• Maintain records of all interactions with customers using CRM software.

Skills

Communication skills

Customer service

Tools

CRM software

Job description

Roles and Responsibilities :

• Handle customer inquiries through phone calls, emails, or chats to resolve their queries and concerns.
• Provide accurate and timely resolutions to customers' issues while maintaining a high level of professionalism.
• Collaborate with internal teams to resolve complex issues that require escalation.
• Maintain records of all interactions with customers using CRM software.

Job Requirements :

• 0-8 years of experience in BPO/Call Centre environment.
• good communication skills for effective interaction with customers over the phone, email, or chat.
• Ability to work on rotational shifts.
• Basic computer knowledge .