Customer Support Executive

TP; Ludhiana, Mohali, Chandigarh; On-site; INR 250,000 - 360,000; Full time

Benefits offered by this job

Cab facility for female employees

Job summary

TP in Ludhiana, India, is hiring Customer Support Executives for its international blended process. The role involves handling Voice, Chat, and Ticketing support channels with a customer-first approach to deliver exceptional service.

The ideal candidate has strong communication and problem-solving skills, and is ready to adapt to rotating shifts and channel requirements. Cab facility is provided for female employees, with 10-hour shifts and weekly offs as per schedule.

Qualifications

• Excellent communication skills and customer-first approach.
• Strong problem-solving abilities and a proactive mindset.
• Willingness to adapt to multiple support channels and processes.

Responsibilities

• Provide prompt and professional support to international customers via email, chat, or ticketing.
• Resolve queries related to products, services, accounts, orders, billing, and technical concerns.
• Troubleshoot issues and provide resolutions while ensuring customer satisfaction.
• Escalate complex cases to relevant teams when needed.
• Maintain accurate records of customer interactions in the CRM system.
• Meet quality, productivity, customer satisfaction, and service level targets.
• Follow company policies, security guidelines, and process compliance.

Skills

Communication skills

Problem solving

Customer-centric

Tools

CRM software

Job description

Job Description

We are hiring Customer Support Executives for a leading global technology brand's International Blended Process. This role offers exposure to Voice, Chat, and Ticketing support channels, with the final process allocation based on business requirements, candidate assessment, and experience. The ideal candidate should possess excellent communication skills, strong problem-solving abilities, and a customer-first approach to deliver an exceptional support experience.

Key Responsibilities

• Provide prompt and professional support to international customers through email, Chat, or Ticketing channels.
• Resolve customer queries related to products, services, accounts, orders, billing, and technical concerns.
• Troubleshoot issues and provide appropriate resolutions while ensuring customer satisfaction.
• Escalate complex cases to the relevant teams whenever required.
• Maintain accurate records of customer interactions in the CRM system.
• Meet quality, productivity, customer satisfaction, and service level targets.
• Follow company policies, security guidelines, and process compliance at all times.
• Adapt to different support channels based on business requirements.

Work Schedule

• Rotational shifts
• rotational week offs
• cab facility only for females- paid
• 10 hour shift