Customer Support Executive

TP; Dadri, Gurugram District; On-site; INR 223,200 - 334,800; Full time

Job summary

A customer support service provider in Gurugram is seeking candidates to provide exceptional support through email and chat. Responsibilities include handling international chats and collaborating with internal teams to resolve issues. Candidates should have a minimum of 6 months experience in a BPO environment and strong communication skills. This role emphasizes multitasking and proficiency in non-voice support processes.

Qualifications

• Minimum 6 months of experience in BPO/Call Centre environment.
• Proficiency in handling international non-voice processes.
• Strong understanding of blended process workflows.

Responsibilities

• Provide exceptional customer support through email and chat.
• Handle a high volume of international chats.
• Collaborate with internal teams to resolve complex issues.

Skills

Customer support

Chat support

Communication skills

Multi-tasking

Job description

Roles and Responsibilities :

• Provide exceptional customer support through email, chat, and non-voice channels to resolve customer queries and concerns.
• Handle a high volume of international chats from various clients in different time zones.
• Utilize blended process techniques to efficiently manage multiple tasks simultaneously while maintaining accuracy and quality standards.
• Collaborate with internal teams to resolve complex issues and elevate them when necessary.

Job Requirements :

• Minimum 6 months of experience in BPO/Call Centre environment or a similar industry.
• Proficiency in handling international non-voice processes (chat support) with excellent communication skills.
• Strong understanding of blended process workflows and ability to work effectively under pressure.