Customer Care Executive

Talent Advisors; Gurgaon, Dadri; On-site; INR 300,000 - 420,000; Full time

Job summary

Talent Advisors is seeking a Customer Service Representative in India. The role focuses on handling customer inquiries via phone, email, and chat, and ensuring high levels of satisfaction and loyalty.

You will engage with customers, resolve issues, and maintain accurate records to support service excellence. Candidates should have a graduate or undergraduate background with experience in a BPO environment preferred.

Qualifications

• Graduate or undergraduate candidates may apply.
• Experience in a BPO environment is highly desirable.
• Excellent verbal and written communication skills are essential.

Responsibilities

• Customer Interaction
• Problem Resolution
• Record Keeping

Skills

Excellent communication

Phone handling & listening

Multi-tasking & time management

CRM software & databases

Customer orientation & adaptability

Education

Graduate/Undergraduate

Tools

CRM software

Databases

Job description

Job Summary:

As a Customer Service Representative in a BPO setting, you will be responsible for handling customer inquiries, resolving issues, and providing outstanding service. This role involves communicating with customers through various channels, including phone, email, and chat, ensuring customer satisfaction and loyalty.

Key Responsibilities:

• Customer Interaction
• Problem Resolution
• Record Keeping

• Education: Graduate/ Under Graduate Can Apply
• Experience: Experience in a BPO environment is highly desirable.
• Skills:
  • Excellent communication skills, both verbal and written.
  • Strong phone contact handling skills and active listening.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Proficiency in using customer service software,databases, and tools.
  • Customer orientation and ability to adapt/respond to different types of characters.